Responsible Gaming at f66

At f66, responsible gaming is not a checkbox — it is a core part of how we operate. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and throughout Bangladesh, online gaming is a fun and recreational activity. However, we also recognize that for a small number of people, gambling can develop into a harmful pattern. Our responsible gaming program is designed to give every player the awareness, tools, and support they need before, during, and after every session.

We are committed to maintaining an environment where gaming remains fun and within healthy boundaries. This page explains the practical steps you can take using f66's built-in responsible gaming features, and tells you where to find additional help if you or someone you know is struggling with problem gambling.

Your Responsible Gaming Toolkit

f66 provides a comprehensive set of player-controlled tools that you can activate at any time from your account settings. These tools are designed to help you manage your gaming activity proactively, putting you in control of your time and money spent on the platform.

How to Use These Tools

All responsible gaming tools are accessible directly from your f66 account settings after logging in. We have designed the process to be quick and straightforward so that you can make adjustments whenever you feel it is appropriate — there is no waiting period required to activate stricter limits or self-exclusion. Increases to limits (e.g. raising your deposit cap) involve a mandatory 24-hour cooling-off period before they take effect, giving you time to reconsider. Here is how to access the key features:

Setting Deposit and Loss Limits

Log in to your f66 account and navigate to Account Settings, then select Responsible Gaming. From there, choose Deposit Limits or Loss Limits and enter your preferred daily, weekly, or monthly amount in BDT (Bangladeshi Taka). You can use bKash, Nagad, Rocket, or any other linked payment method — the deposit limit applies across all payment channels. Once set, reductions take effect immediately. We recommend setting limits during account registration so healthy boundaries are established from day one.

Requesting Self-Exclusion

Self-exclusion is available for any duration from 6 months up to 5 years, or as a permanent exclusion. To activate self-exclusion, go to Account Settings and select Self-Exclusion, or contact our customer support team directly via live chat or email at [email protected]. During your self-exclusion period, the following measures apply:

• Your account is immediately locked — no deposits, no bets, no withdrawals of new winnings during the exclusion period.
• All marketing emails, SMS notifications, and promotional communications from f66 are stopped immediately.
• Any remaining balance in your account at the time of exclusion will be available for withdrawal after the exclusion period ends and your account is reinstated.
• f66 will use reasonable technical measures to prevent a self-excluded player from creating a new account using the same identity or contact details.
• To reinstate your account after a voluntary exclusion period, you must contact our support team and undergo a 24-hour reflection period before access is restored.
• Permanent self-exclusion is irreversible. Once activated, your account cannot be reinstated under any circumstances.

Our Commitment to Player Protection

f66 takes a proactive approach to identifying and supporting players who may be experiencing difficulties. Our team is trained to recognize patterns of at-risk play and to reach out with care and sensitivity when concerns are identified. We treat all player welfare conversations with complete confidentiality.

Underage Gambling Prevention

f66 operates a strict 21+ policy across all services. We verify the age and identity of all players during registration using document-based KYC checks. If at any time we suspect that an account may be operated by a person under 21 years of age, we will immediately suspend the account pending an identity review. Any person who has provided false age information will have their account permanently closed and any winnings forfeited. If you are a parent or guardian in Bangladesh and are concerned that a minor may have accessed f66 or another gambling site, please contact us immediately at [email protected].

Keeping Gambling in Perspective

Healthy gambling means treating it as one form of entertainment among many — never as a way to make money or solve financial problems. The house edge means that, over time, gambling will cost money. Before you play, decide in advance how much you are comfortable spending and treat it as the price of entertainment, not an investment. Never gamble when you are under the influence of alcohol or other substances, when you are feeling depressed or anxious, or when you are under significant financial pressure. Taking regular breaks and keeping track of time spent and money wagered helps maintain a healthy relationship with gambling. If you ever feel that gaming is no longer fun or is causing you stress, it is time to take a break and speak with someone.

Protecting Vulnerable Players

f66 takes additional care to protect vulnerable individuals, including those experiencing financial hardship, mental health difficulties, or addiction issues. Our support team is trained in responsible gaming and can provide guidance and signposting to professional support services. If you are a healthcare professional, social worker, or family member concerned about someone who uses f66, you can contact us at [email protected] to discuss the situation in confidence. We will take any such communication seriously and act in the best interests of the player's wellbeing.

Gambling Safely During Festivals and Special Events

Bangladesh has a rich calendar of cultural and sporting events — from Pohela Boishakh celebrations and Eid festivities to BPL cricket tournaments and the ICC T20 World Cup. These occasions can make gaming and sports betting feel more exciting, which can also make it easier to lose track of limits. f66 encourages players to be especially mindful of their responsible gaming settings during high-energy events. Consider activating reduced deposit limits or session time limits in advance of major sporting events if you know your engagement tends to increase during these periods.

After major cricket matches or festival periods, it is also worth reviewing your account statement to see how your gambling activity compared to your usual patterns. f66's activity history tool makes this easy, and you can use the data to inform your limit-setting for future events.

Tips for Responsible Play

Following these guidelines will help you maintain a positive and sustainable relationship with gaming at f66:

• Always set a budget before you start playing and never exceed it, regardless of whether you are winning or losing. Treat your gambling budget as you would a leisure activity budget — once it is gone, stop for the day.
• Never gamble with money that is needed for essential living expenses such as rent, food, utilities, or family obligations. Gambling should only ever be funded from genuinely discretionary income.
• Take regular breaks during your gaming sessions. Step away from the screen for at least 15 minutes after every hour of play, and avoid very long gaming sessions that extend late into the night.
• Remember that outcomes in casino games and sports betting are determined by chance and probability. Past results have no bearing on future outcomes. Every bet is independent, and no strategy can guarantee consistent wins.

Need Help? We Are Here

If you are concerned about your own gambling or that of someone close to you, please do not hesitate to reach out. Problem gambling is a recognized condition and there is no shame in seeking help. Speaking to someone early is the most effective step you can take. Our customer support team is available 24 hours a day, 7 days a week and can connect you with appropriate responsible gaming support and resources.

You can contact f66 support at any time by emailing [email protected] with the subject line Responsible Gaming Request. All communications are handled with strict confidentiality. You may also use the live chat feature available on the f66 platform. Our support agents are trained to handle responsible gaming inquiries with empathy and professionalism, and they will never judge or pressure you.